About getResQ911

We are a services company with the passion and resolve to help 911 dispatch centers address the critical staffing, overtime and mental health challenges faced across our country.

Our Values

  • Bringing integrity to both management and flexible workers is paramount to what we do. We’re leveraging relationships built over decades with agency management as well the heroes behind the headsets to address the critical challenges facing our nation's 911 PSAP work environment. 

  • We provide an honest and real view and insight into helping address the most critical issues in the 911 dispatch center.  Providing honesty to help agency management identify and address these critical challenges and providing honest, life changing options for our first responders.

  • getResQ911 was born out of the desire to serve the 911 agency and worker community.  With close to a combined 50 years of experience inside and around the 911 dispatch environment, getResQ911 has a heart of service for both the agency management and the phenomenal spirit of the 911 worker.

  • Our passion is to affect change at the most critical tipping points including resourcing, attrition, overtime and mental health.

  • We have has deep empathy for the 911 Call-taker and Dispatcher.  From working side by side with them in the job to providing the technical solutions across the center, we want to help address the critical resource and support challenges experienced by a majority of 911 centers and workers.

Founded by a Dispatcher .. to help Dispatch!

Professional headshot of a smiling blonde woman wearing a black top and pendant necklace against a dark background

Diane Carroll

Company Founder

APCO International logo with stylized people and mountain graphic, reading “Leaders in Public Safety Communications.”
NENA logo with the text “The 9-1-1 Association”

Diane spent 22 years in dispatch and has sat in every seat in the center. She has experienced the challenges first hand and understands the needs of both the dispatcher and management side. Diane's goal was to form a company that can help bridge the gap in order for dispatchers to get the family and down time they need while giving leadership the confidence that they will meet the mission of the agency and expectations of their citizens.